Information and Ticket Refund

14. 04. 2022

IMPORTANT NOTICE TO VISITORS

(1) In the event of restrictions on public assembly due to COVID-19 during the period of the Ljubljana Festival, we will adapt the number of attendees permitted at events in accordance with the measures in force.

(2) In order to ensure the safety of audiences and performers, we will be limiting access to all events in accordance with the provisions of the Ordinance on the temporary limitation or prohibition of public gatherings in the Republic of Slovenia (“the Ordinance”). Once the number specified by this Ordinance is reached, it will unfortunately not be possible to allow anyone else into the venue.

(3) All ticket holders who are unable to attend their chosen event because of the limit on the number of attendees as per the Ordinance will be entitled to a full refund under the procedure detailed on the Festival website. Please note that other costs (including but not limited to the cost of travel to Ljubljana) will not be refunded.

Since the epidemiological situation is constantly changing, all visitors are advised to keep an eye on the Festival Ljubljana website and its social networks for news and the latest information regarding events.

Thank you for your understanding.


TICKET HOLDERS REFUND

ALL THE CUSTOMERS THAT MADE THE PURCHASE ONLINE OR BOUGHT TICKETS AT THE KRIŽANKE BOX OFFICE
We kindly ask all the customers, who made a PRUCHASE ONLINE, to send the order number or a photo of the tickets (the bar code needs to be visible) to an email info@eventim.si.
We kindly ask clients who bought entrance tickets at the KRIŽANKE TICKET OFFICE to come in person and bring with them the original tickets and the bill. Upon receipt of the original entrance tickets and bill we will refund the purchase price of the tickets to your current account. In order to avoid any complications we kindly ask you to verify before returning the tickets if your are entitled to a refund.  

OTHER SALES POINTS (Eventim)
We kindly ask all the ticket holders to bring the original tickets to the sale point where you bought them so you could get a full refund of the purchase price. This is only possible at the same sale point where you made the purchase (the only exception is Petrol, in this case you can visit the nearest Petrol).Thank you for understanding and stay safe!

We apologize and kindly ask for your understanding.