PRIVACY POLICY

1. Scope of application

This Privacy Policy relates to the use of personal data for all individuals who communicate their personal details to Ljubljana Festival, Trg francoske revolucije 1, 1000 Ljubljana, which is also the controller of personal data.

We maintain high standards of personal data protection and aim to ensure that your data are adequately protected. In pursuing this goal, we adhere consistently to the present Privacy Policy.

2. Notice on the use and processing of personal data

The personal data controller is Ljubljana Festival, Trg francoske revolucije 1, 1000 Ljubljana.

The controller may use and process the personal data of a user of the website obtained upon registration as a member of the Ljubljana Festival Club or as a user of the e-newsletter, in accordance with the applicable regulations of the law governing personal data protection and the General Data Protection Regulation (GDPR; Regulation (EU) 2016/679).

From time to time prize competitions administered by another legal entity may be published on Ljubljana Festival’s website. The controller may use and process personal data obtained upon registration for the prize competition and acceptance of the terms and conditions of the prize competition, which will be published separately and which the user shall accept separately. Data collected for the purpose of organising a prize competition shall be kept for as long as is necessary for the implementation of the prize competition and the awarding of prizes or for as long as is determined by the legitimate interest of the controller.

Whenever the controller obtains personal data on the basis of consent, the consent must be the clear and specifically expressed wish of the data subject. Personal consent is a voluntary indication of the data subject’s wishes by which they agree that their personal data may be processed for a specific purpose, and is given on the basis of information provided by the controller. The personal consent of a data subject may be the written, oral or other appropriate consent of the individual concerned.

3. Scope of personal data processing and purpose of collection of personal data

Personal data processing means any operation or set of operations performed on personal data that are processed by automated means, are manually processed as part of a personal data filing system or are intended for inclusion in a personal data filing system, in particular collection, acquisition, entry, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, reporting, dissemination or otherwise making available, alignment or combination, restriction, anonymisation, erasure or destruction; processing may be performed manually or by automated means (means of processing).

The purpose of collecting, processing, keeping and using data is: statistical processing, segmentation of buyers, processing previous shopping behaviour, sending out special offers, promotional material and invitations to events, and for telephone, written and electronic surveys, notification about prize competitions organised by Ljubljana Festival or organised by another legal entity in conjunction with Ljubljana Festival.

• Registration as a member of the Ljubljana Festival Club, Data obtained from the registration form

In the case of use of the Ljubljana Festival website, the action of a user who, when registering as a member of the Ljubljana Festival Club, clicks the checkbox indicating consent for Ljubljana Festival to use personal data for the purposes specified and then clicks on the “Confirm” button to confirm that they accept and agree to the Privacy Policy, shall be considered personal consent.

In cases where the registration form is filled out on paper, the individual agrees, by signing the form, that their personal data may be used for the purposes set out in this Privacy Policy and that they agree with this Privacy Policy.

The controller shall process the following personal data of a user who has entered them in the registration form: first name and last name, street address, post code, town/city, email address, telephone number (landline), telephone number (mobile) and civil status (optional).

The controller shall use your personal data (first name and last name, address, email address, telephone number (landline or mobile) from the registration form for the purposes of operations involving the Ljubljana Festival Club card and use of the benefits which Ljubljana Festival offers Ljubljana Festival Club cardholders, for direct marketing purposes, including informing about events, new operational criteria and special offers from Ljubljana Festival, and to study shopping habits for the consequent implementation of targeted marketing, on the basis of which the user will be eligible for special, customised offers and benefits. Registration as a member of the Ljubljana Festival Club requires consent to the processing of the above personal data. Please note that you are only required to provide one telephone number which we can use to contact you in the case of emergencies such as the cancellation of events or in order to inform you in good time about special offers relating to individual events. 

Civil status is not a required field or condition for registration as a member of the Ljubljana Festival Club. This information is collected merely for the purpose of studying shopping habits and, consequently, to adapt offers with regard to the indicated status, on the basis of which users may be eligible for special, customised offers and benefits.

The benefits of membership of the Ljubljana Festival Club are listed in the Ljubljana Festival Club Terms and Conditions, which may be consulted online at: https://ljubljanafestival.si/en/klub/

• E-newsletter sign-up – Privacy Policy notice

You can sign up for the Ljubljana Festival e-newsletter by entering your email address on the ljubljanafestival.si website. Ljubljana Festival will use the e-newsletter to inform you about events, marketing activities and other promotions.

By signing up for the e-newsletter you also enrol in the database of recipients of benefits (discounts, prize competitions) which Ljubljana Festival reserves for e-newsletter recipients.

For the purposes of e-newsletter sign-up, Ljubljana Festival collects your email address, IP address and consent.

After submitting the sign-up form containing your email address, you will receive a confirmation email – by clicking on the link in the confirmation email you will be subscribed to the Ljubljana Festival e-newsletter until such time as you unsubscribe (“opt-in approval”). You can request the personal data controller to permanently or temporarily stop using your personal data for direct marketing purposes at any time, either in writing or by clicking the Unsubscribe from e-newsletter button. Your request will be approved within 15 days of receipt of the request at the latest.

You can also request the transmission of data or information about what data are held and exercise other rights in accordance with regulations. More about the Private Policy.

The personal data controller Ljubljana Festival undertakes to protect your data carefully in accordance with legislation regulating the protection of personal data.

The sender of the e-newsletter and the controller of your personal data is:

Ljubljana Festival, Trg francoske revolucije 1, 1000 Ljubljana, Slovenia

See also the complete Website Terms and Conditions of Use and Privacy Policy.

4. Consent to processing of personal data

When a user registers as a member of the Ljubljana Festival Club and, in doing so, clicks the checkbox indicating consent for Ljubljana Festival to use personal data for the purposes specified and then clicks on the “Confirm” button to confirm that they accept and agree to the Privacy Policy, they shall be considered to have given the personal consent to the use and processing of personal data that is required under applicable regulations on the protection of personal data. On the basis of the user’s personal consent, the personal data controller may process the personal data for the purposes described in point 3.

Responsibility for the correctness, accuracy and up-to-dateness of the personal data submitted to the controller lies exclusively with the user themselves.

5. Right of the user to request the controller to stop using their personal data

A user may request at any time, either in writing or in another agreed manner (e.g. via email), that the personal data controller permanently or temporarily stop using their personal data for direct marketing purposes. The controller shall take adequate steps to block the use of personal data for direct marketing purposes within 15 (fifteen) days and notify the user who requested this either in writing or in another agreed manner (e.g. via email) within a further 5 (five) days.

6. Protection of personal data

When processing and handling a user’s personal data, the controller shall act in accordance with the requirements of regulations governing the protection of personal data.

For the purposes of protecting personal data, the controller shall use organisational, technical and other appropriate procedures and measures in order to prevent the unauthorised destruction of data, their alteration or loss, and their unauthorised processing. Since the Ljubljana Festival website contains links to other websites that are in no way affiliated to Ljubljana Festival, the controller assumes no responsibility for the protection of users’ data on these websites.

The controller likewise accepts no responsibility for errors that are the consequence of incorrect data being submitted on registration on the website or the communication of incorrect or incomplete data.

7. Storage period for personal data

Submitted personal data will only be stored and used for as long as is necessary in order to achieve the purpose for which they are processed. Once the purpose of processing has been fulfilled, the controller guarantees that the personal data will be erased or that access to collected personal data will be blocked.

The storage period is as follows:

• Data submitted for the purpose of membership of the Ljubljana Festival Club are stored for the duration of membership;
• Data submitted for the purpose of sending e-newsletters are stored until the individual unsubscribes.

8. Rights of the user

Ljubljana Festival guarantees the exercise of all rights of users in connection with the protection of personal data, in accordance with applicable regulations. 

Users may request the following from Ljubljana Festival at any time:

• information as to whether personal data concerning you are being processed;
  • access to your own personal data (inspection and copy); in accordance with rules governing the charging of fees for the exercise of the individual’s right to information concerning their personal data, you will be charged a fee based on administrative costs for a copy of your data;
  • information regarding the processing of your personal data (purpose of processing, types of data, users of data, storage period);
  • rectification of inaccurate personal data and completion of incomplete personal data, which will be carried out in the shortest possible time from receipt of the request (“right to rectification” under Article 16 GDPR);
  • erasure of all personal data (“right to be forgotten”, if the grounds under Article 17 GDPR apply, particularly in the case of withdrawal of consent);
  • the restriction of processing if: (i) the accuracy of personal data is contested, for a period enabling the controller to verify the accuracy of the personal data; (ii) the processing is unlawful and you request the restriction of the use of the personal data instead of their erasure; (iii) the controller no longer needs the personal data for the purposes of the processing but you require them for the establishment, exercise or defence of legal claims; (iv) you have objected to the processing of your data pending verification of whether the legitimate grounds of the controller override those of the data subject;
  • exercise of the right to withdraw consent, where personal data are processed on the basis of your consent, where the withdrawal of consent does not affect the lawfulness of the processing of the personal data that has taken place up until the withdrawal of consent;
  • termination of the use of your personal data for direct marketing purposes;
  • the transmission of data in accordance with the conditions under Article 20 GDPR;
  • withdrawal of consent.

In order to exercise any of your rights, contact us at info@ljubljanafestival.si or write to us/contact us in person at Ljubljana Festival, Trg francoske revolucije 1, 1000 Ljubljana.  

Your rights shall be exercised in accordance with applicable regulations.

9. Cookies

9.1. What are cookies?

Cookies are small text files that most websites store on devices used to access the internet, for the purpose of identifying the individual devices used by users to access the website.

The storage of cookies is fully controlled by the user’s browser – users have the option of restricting or disabling the storage of cookies.

9.2. Why are cookies necessary?

Cookies are essential for providing user-friendly online services. The most frequent online operations would not be possible without cookies. Cookies make interactions between web users and the website faster and easier. They enable the website to remember the user’s preferences and experiences, which saves time and makes browsing websites more efficient and enjoyable.

9.3. Why do websites use cookies?

Cookies are used on almost all websites as a handy way of providing fresh and suitable content which matches the interests and preferences of an individual web user. There are multiple reasons for using cookies. The primary reason is their ability to store data about the status of an individual website (details on adjustments of an individual website). They also assist in the performance of various web services (online stores) and help generate statistics on users’ behaviour – it is only with cookies that we can monitor the frequency of visits to a particular website.
Companies can assess the efficiency of their website’s design with the help of cookies, as well as the suitability of the type and quantity of advertisements that they offer to users on their website.

9.4. What data does the website www.ljubljanafestival.si contain?

9.5. Use of cookies

We do not use cookies to collect personal data on users. Nevertheless, if you wish to disable or block cookies you can do so by changing your browser settings – for more information see the “Help” function within your browser. Please remember that most browsers accept cookies automatically. If you do not wish to use cookies, you may therefore have to actively delete or block them. For information about the use of cookies in mobile phone browsers and details on how to disable or delete such cookies, please consult your mobile phone’s user manual. Please note that you will still be able to visit our website even if you disable cookies, although some functions may not work properly.

10. Users of personal data and responsible person

The user of the data is Ljubljana Festival.

Users’ questions about the confidentiality of their data and the method of collection and use of their data and requests for additional information will be dealt with by the person responsible for managing the data of registered users of the Ljubljana Festival website, who can be reached by email at info@ljubljanafestival.si and will answer you as quickly as possible.

11. Dispute resolution and application of law

In the case of disputes arising from the use of this website or Ljubljana Festival e-newsletters, we will endeavour to resolve them amicably and as quickly as possible. If this is not possible, disputes will be settled by the competent court in Ljubljana.

The law of the Republic of Slovenia shall apply.

12. Validity

This Privacy Policy shall apply from the date of adoption and publication until revoked or amended.

This Privacy Policy has been in force since 22 May 2018.

Ljubljana Festival